Return and Refund Policy

At Fometta Bags, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please carefully review our Return & Refund Policy below.

Return Eligibility

  • We accept returns within 7 days from the date you receive your order.

  • To be eligible for a return, items must be:

    • Unused, unworn, and in original condition

    • Free from damage, stains, or odors

    • Returned with original packaging and tags (if applicable)

Items that do not meet these conditions may not be eligible for a refund.

Exchange Policy

  • We accept exchanges within 10 days from the date you receive your order.

  • Exchanges are subject to product availability.

  • If the requested replacement item is unavailable, a refund will be issued instead.

  • Customers are responsible for return shipping costs for exchanges unless the item is defective or incorrect.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items damaged due to misuse or improper handling

  • Items returned after the allowed return or exchange period

  • Clearance or final sale items (if clearly marked)

Return Process

To initiate a return or exchange:

  1. Contact us via email with your order number and reason for return.

  2. Our support team will provide return instructions.

  3. Securely package the item and ship it to the address provided.

Please note: Returns sent without prior authorization may not be accepted.

Refund Processing

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method.

  • Refunds typically take 5–10 business days to appear in your account, depending on your bank or payment provider.

Shipping Costs

  • Original shipping fees (if any) are non-refundable.

  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Please contact us within 48 hours of delivery

  • Provide clear photos of the issue

  • We will arrange a replacement or refund at no additional cost

Contact Information

For any questions regarding returns, exchanges, or refunds, please contact us:

Trade Name: Fometta Bags
Phone Number: +1 (630) 325-1422
Email: contact@fometta.store
Business Address:
15508 High Bell Place
Bradenton, FL 34212
United States