FAQ

Where do you ship?

We currently offer free shipping within the United States only. At this time, we do not ship internationally.

How long does order processing take?

Orders are processed within 3–4 business days before shipping.

How long does shipping take?

Once shipped, delivery typically takes 5–6 business days, depending on your location.

Do you offer free shipping?

Yes. We provide free standard shipping on all U.S. orders, with no minimum purchase required.

Can I cancel my order?

Orders can only be canceled before they are processed or shipped. Once shipped, the order must follow our return process.

What is your return policy?

We accept returns within 7 days of receiving your order. Items must be unused, in original condition, and returned with all packaging intact.

Do you offer exchanges?

Yes. Exchanges are accepted within 10 days of delivery, subject to product availability.

When will I receive my refund?

Approved refunds are processed within 5–10 business days and returned to the original payment method.

What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery and provide photos of the issue. We will resolve the matter promptly.

How can I contact customer support?

You can reach us via:

Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment gateways that comply with industry security standards.